Sunday, June 11, 2017

Well, I learned something new.

So, we have this weird couple. They're nice enough... just weird. And cheap. And talk too much. But at least they know what they want, so as long as you don't get sucked into conversation, they're fairly low-maintenance.

I have the guy by himself, and he orders a flatbread. When I bring it out, he says,
"Oh, I meant to tell you to have them cook it light. I don't like the burnt edges." (the edges get crispy due to it being such a thin crust)
Which is completely fair, and I was pleasantly surprised when he didn't accept my offer to make him a new one.
"No, no, I'll just have to remember for next time!"
Which was five minutes later. I warned the cooks, and switched out his plate (the burnt pieces torn off and uneaten) with the lightly cooked one, which he agreed looked much better.

Then he told me why he doesn't eat the burnt. Because APPARENTLY, he read somewhere that when food gets black like that, it gives you cancer. I paused.
"What?"
"Yeah! Eating that will give you cancer!"
"I... really doubt that. Anything else right now?"

Wednesday, April 19, 2017

A little off topic.

I'm teeny. I have dietary restrictions and trouble gaining weight. It's not exactly fun.

I've found, usually at work, and usually older ladies, love to comment on it. But without much context, so I'm not sure how to respond.
I ask them how many in their party - "YOU ARE SO SKINNY!" Okay... is that a compliment? Just an observation? Do I say thank you?
I had one lady actually grab my arm as I walked by the other day, "You are just so thin, you're making me think fat!" Okay, should I apologize?

I know they don't mean to be offensive, but good golly, would I love to give a smart comment.

I worked an extra couple days in a row this week and I am truly beat. I am going to relax SO HARD the next two days. And eat tons of junk food :)

Sunday, March 12, 2017

I got my first note on a receipt today!

I had a lady, with her baby, in my my section. She was on her phone, so I did not greet her right away. Eventually, she flagged me down. I told her, "I'm so sorry, I didn't want to interrupt your phone call!"

She orders for herself and the kid, all the while telling me how she has a coupon because the last time she was there she had problems. Eventually, I just send a manager over because she needs a remake on a soup, this is the same problem she had last time, she need this that and the other. I check on them, get refills, y'know - do my job.

At the same time, it's a weird day - we're understaffed and the hosts don't know when to go on a wait, so it's not like she couldn't see me running around. Yet, she felt the need to snap her fingers at me every time I ran by. She finally asks me to cash her out. I do.

The note reads:
"Try smiling and being friendly, honey! It's part of good customer service. Have a blessed day!"

Friday, March 3, 2017

I am a horrible person for face-palming at this.

A review of a restaurant:
"I ordered a turkey burger. After eating almost 1/2 of the burger, I knew something was just off. When I had the waitress check to make sure it was a turkey burger, she said, "Yes it is," but took it to the kitchen to check. The manager then came out and confirmed that the burger was actually a BEEF burger. [...] In my 28 years on this earth, I've done my very best to follow my religion and not partake in eating beef. It hurts that your business was the cause of me breaking that oath."

It took almost half the burger to realize it was something you have literally never eaten before, especially assuming that you HAVE had a turkey burger before?
I respect your religious beliefs and I understand that you are upset that you were eating beef against your will - that shit isn't right. But if you feel that strongly about it, you have to alert your server. Make sure it isn't cooked in the wrong pan, or that the grill is cleaned properly, so there's no cross-contamination. Just like an allergy.

I'm sorry this mistake was made. I'm sorry you feel if you have disrespected your religion. I'm sorry if your tummy got upset over it. But seriously, HALF the burger?

What girls really do in the bathroom.

Well, not always. I just had an interesting encounter at work. I was in the bathroom and I heard a lady come in, sniffling. I asked her if she was okay and she told me her dog had to be put down due to cancer.

I'm a huge animal person. I can't resist a rescue. I'm currently up to five cats and a dog. I couldn't help myself, I immediately hugged her and started tearing up myself. I told her I was so sorry, and it gets easier. She said thank you a hundred times, and before she left, she gave the bartender a tip to give to me. It's just surreal how people meet and comfort each other.

Tuesday, February 28, 2017

I messed up (but the customer was a dick about it).

So, the other day, our hostess just jacked us all up. The kitchen was behind, going on 30-minute ticket times. I told her more than once to put us on a wait because although there's empty tables and the servers are okay, it makes more sense to have customers wait for a table than have to ask us why their food is taking so long. Instead, she triple-sat every section.

So, I'm doing my best, honestly. My poor manager is doing comps left and right because everything is taking too long and coming out wrong. Now, what I did wrong was put table 26's order on table 16's check. Not a big deal, I can ring it in on the right check as a "don't make" on the right table, so they have the right tab, and I can split it off of the wrong table so it can be comped later. I missed one item, a $2 side. So table 16 is charged an extra $2, on my mistake.

Now, instead of saying something to me (at this point things have died down enough I was able to pay more attention to them), and letting me fix it, they walked out after signing the credit card receipt - circling the $2 side and writing, "DID NOT ORDER THIS - TAKEN OUT OF TIP."

Now, with that two dollars, I would have gotten just shy of 18% from them. Without it, it was maybe 15%. Which is fine. It just feels to me that they weren't searching for a reason not to tip, but that they knew they should have left more and were looking for a way to justify it. .

In better news, a table of 6 who got completely screwed up due to kitchen issues dropped me a 20 and was super nice about it.

Thursday, January 12, 2017

My first complaint.

So, I've been at this restaurant for about 8 months now. It's a corporate place with not the greatest clientele, so we have a lot of people trying to get stuff for free. The french fries weren't hot enough, the steak was overcooked, I didn't like my Super Pomegranate Bahama Mama, and I wasn't offered a dessert.

Whatever, deal with it, get it comped, make my money (if they decide to leave 10% on their comped-ass bill), and go home.

Lately, I've been killing it with upsells, signups for our rewards program, stuff like that. But it all seems nil when I get a complaint about myself specifically.

I was done for the day, just cleaning my section and rolling silverware. I see someone's food is up so I go to run a cup of soup to 37. The conversation that followed:
Blondie: "Chicken noodle?"
Cranky Man: "Yep... well where's the rest of it?"
Our soup is a standard size. It might look a little skimpy because of the dish it's served in, but I've never had a complaint before.
B: (thinking he was playing the Original Comedian role) "Yes, sir, that's our portion size! Enjoy!"

I turned and walked away, intending to find his server to send her over because I wasn't dealing with that. In my search, I walked near his table again and he yelled, "HEY! Is there a MANAGER available?"
I go back in the kitchen, explained what had transpired, and my manager went out to speak to him. Apparently, he had said something else and I 'ignored him', so he was going to take his business elsewhere. I told my manager if he did, I honest to God did not hear him and I would go out and apologize right now if he hadn't have left.

Now, in hindsight, I probably should have said, "I'm going to find your server and see if she can get you something else." But I really thought he was just being a smart-ass and the conversation was over. I mean, how petty can you get?

Sunday, November 20, 2016

Weird day today.

We have an online scheduling system. You can send a message out to ask for shifts, you can release a shift to pick up, etc. I grabbed a shift today for server, but a glitch gave me the host shift. I showed up dressed for host when they expected me to serve. A whole lot of mess, other people called out, I ended up serving in the bar area which I've never done before.

The bar area is half/half bartender and a server. With the games today, everyone wanted to be there to be able to see the TVs. After the night server came in, I was helping the host with to-go's and seating while my tables finished up and I did my sidework.
A couple insisted on sitting at a certain table - bartender's section. I brought them over, and bartender scolded me, "You see this table has menus still and the bar is full, why are you seating me?"
I told him they wanted that table and I could ask someone else to take it. It just made me feel very small.

Today was good and bad.

Tuesday, November 8, 2016

Two contradicting stories.

I'll start with the bad news.
Last night, a coworker had a party of 15-ish. Normally she's all over it, she loves the big bills and hopefully big tip. But this table was horrible from jump, stopped every server that walked by to complain, etc. Poor R kept coming into the kitchen with recooks, saying she was going to scream or cry or both. Then, (of course) they're asking for a manager. I don't know what was said or decided, but they ran out on a $200 tab. R went back to the table, and all of their food was mostly eaten even after all the complaints, and they even left some of their kids' jackets in their rush to run. I don't think they called the cops, God knows why.

But, the good news. I always read this, and have now seen it happen.
One of our girls has gotten a second job - I don't know if she's leaving, or just doing both, but she'll be cutting her hours. A table of her regulars gave her a $1000 tip the other night. She came into the kitchen crying, and I don't blame her.

Sunday, November 6, 2016

I don't know what I'm doing.

My corporate place gave me a hell of a run-around when I decided I didn't want to be manager. So, I applied to a bunch of other places - I have to pay my bills, right?

I'm not officially on the schedule again, picking up shifts when I can, but I had an interview today at a place I think might be a better fit and they really want me.

But, funny story from tonight - a guy came in with a stolen credit card to pick up a to-go. When they run the card, it comes up as fraudulent so my manager calls the cops and stalls the guy. He waited for almost an hour before giving up and leaving, but police caught him in the lot. I'm not sure what happened after that, if they took him in or not. But honestly, you steal a card and come in for take-out? and you know the card is stolen and wait for that long?